Shipping policy
Processing & Shipping Times
Subscription Boxes
Our monthly subscription boxes ship during the last week of each month. Exact ship dates may vary slightly based on our warehouse schedule. You’ll receive an email with tracking information as soon as your box ships.
Product Drops
Processing times for product drops vary by item, but most orders ship within 5–7 business days. Any exceptions will be noted on the product page.
Shipping Methods
United States
All U.S. orders ship via USPS Ground Advantage. Delivery times depend on your location and USPS.
Canada
We ship to Canada using a DDP (Delivered Duties Paid) method. This means duties and import taxes are collected at checkout, so there are no surprise fees at delivery.
Tracking
You’ll receive a shipping confirmation email with tracking information once your order has shipped. Tracking updates may take 24–48 hours to appear after the carrier receives the package.
Lost, Damaged, or Missing Packages
We do not provide shipping insurance. Once a package is accepted by the carrier, responsibility for delivery lies with the carrier.
If your order is lost or damaged in transit, please reach out to your carrier directly. We’re always here to help guide you through the process if needed.
Incorrect or Undeliverable Addresses
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, we’ll contact you to arrange reshipment. Additional shipping fees may apply.
Questions?
Our support team is here to help. Reach out anytime if you have questions about your order or our shipping process: richii@southernstringhats.com