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FAQ
How does the monthly hat crew work?
We drop a new hat every month. When you join the Crew, you're guaranteed to get the next month's hat and every following month that your membership is active.
What will I receive in the box?
You’ll get the hat of the month and a bonus drop-in. Can be anything from stickers to koozies. We’ve also got bigger/better items in the works…
Do I need to place a new order every month?
No! Your order will automatically be placed every month, just make sure your billing information is up to date.
When will my order be delivered?
Billing runs on the 15th and that's when we start shipping out. Shipping completes the last week of the month.
When will I be charged?
All new members will be charged on the 15th of each month. This payment is for the next month's hat.
How do I cancel?
Just send in an email to Richii@southernstringhats.com
There may be a charge if you have not fulfilled the term you signed up for, just to be fair to other members. Month to month members can cancel at any time.